While an upgrade of your current Human Resource Management System (HRMS) may seem like a good investment for your business, how much time have you taken to understand the importance of usability in this process? The ability to efficiently implement and seamlessly use a new HR product is critical to success, any way you slice the pie. In their 2012 HR Service Delivery and Technology Survey, Towers and Watson, an industry research firm, indicated that as many as 44 percent of all HR departments will change their internal structures in 2013, including updating to more streamlined HRMS.
There are several benefits to a well-managed user experience during the implementation of your new HRMS. From recent usability surveys conducted by industry specialists, these include:
- Stronger return on investment (ROI) for companies who factor in usability for their HRMS
- Significant cost reduction for development, training, and product revisions
- Increased participation by administrative teams when the system is tested for usability
- Greater competitive advantage in the market for user-enhanced HRMS
- User productivity skyrockets when user-friendly HRMS introduced
Additionally, Neilson-Norman Group has consistently evaluated the changes in web and software design for the business market, with case studies of over 800 redesign projects. This research reveals the following data:
- Cloud-based HRMS and extranet websites increase their desired traffic metrics by 135 percent on average following a usability re-design
- Company intranets (such as HRMS) experience improvement of 74 to 80 percent when usability is improved.
- Overall usability costs are between 8 to 13 percent of the total project budget, with 10 percent recommended
There are several reasons why usability is important to the development of your HRMS. First, your HRMS must be easy to access and use for daily HR functions. This is critical to get team members onboard with its use as a central place for human capital management – for greater efficiency across the board.
Second, the HRMS should be equipped with the resources and tools that HR professionals need to stay ahead of important updates in this rapidly changing market. Failure to provide this level of usability means your team will turn to other, less reliable information which can be costly to the company.
Lastly, an HRMS that has a high usability rating has generally been tested and backed up by support to make sure it syncs well with existing HR technology, such as your payroll, recruitment, and training software. This can be a cost savings measure that helps your business remains at the top of the market.
Enjoy some related posts from JobScience, on the emerging HRMS cloud technology to come.
Increasing ROI with Cloud Technology
http://www.jobscience.com/company/blog/increasing-your-roi-cloud-recruiting-technology
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