Onboarding contractors isn't always the exclusive job of a staffing firm's clients – having onboarding initiatives and processes within the staffing company is important for contractors to be productive right when they get on the job. According to Staffing Industry Analysts, staffing services play a crucial role in the onboarding process. From taking care of important basics like company ID cards and work-area information to ensuring contractors have been briefed on the company's internal culture, staffing firms are essential to readying workers to be productive on the job.
Staffing firms can help temps and contractors get acclimated to their projects and positions by developing a comprehensive onboarding program. The following are best practice recommendations for optimizing workers' productivity and value when entering the client's workplace on day one:
Invest in Learning About Your Client's Work Environment
Onboarding is all about readying contractors for the environment they will be working in for a certain period of time, and staffing firms need to have a good understanding of these workplaces beforehand. Staffing Industry Analysts noted staffing firms need to have the logistics set for contractors' first days on the jobs – as in where they will be sitting, the types of technology they will use and the other materials they will require to do their jobs.
Yet every work environment and company culture is unique, according to The Staffing Stream, and contractors can feel out of place if they have to figure out how to navigate their new workplace's culture by themselves. Staffing firms need to give them the information they need right from the get-go, and this means working with the company to learn about the company's processes and individual culture before sending contractors to the business.
Set First-Day Expectations with Contractors
First days can be difficult for even the most seasoned professional, and staffing firms have to set up their contractors for success right from the beginning. This means establishing what the first day at the company will look like. Staffing firms should work with their companies to develop expectations for what contractors need when they enter the workplace, according to The Staffing Stream. Will the contractor be working with a colleague on the first day? Will he or she receive orientation activities? According to ERE.net, establishing success measures and development strategies are important for contractors to be productive. Developing timelines and gathering all of the necessary information can help workers' first days at companies go smoothly.
Sustain High-Touch Communication with Contractors and Client Managers
Communication is always important, and staffing services should make a point to be in the loop with how contractors are doing on their first days. Client managers need to understand how the contractor is faring on the job and if there were any issues that occurred on the first day. Client managers can then work with the companies to address any problems that the contractor experienced, and establish ways to prevent these issues from happening again in the future. This helps to fine-tune the onboarding process for staffing companies, and may even help staffing services better place contractors.
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