In the staffing industry, transparency is one of the key factors of success. You need to see the day-to-day performance of sales teams to determine where you can improve. To keep everyone performing at their best, invest in tools and systems, such as online staffing software, that allow you to keep an eye on your agents’ various activities and benchmark them. Finally, you also need to cultivate the right environment.
Create a culture of openness
Without the right approach, quickly comparing the performance of sales reps could lead to a competitive environment where team members are pitted against one another. However, if you do it right, employees actually like transparency. A survey from TINYpulse found manager transparency to be the No.1 factor in employee happiness. Don’t instill competition in your reps. Instead, use the culture of transparency to inspire them learn from one another. In addition, the availability of such information eventually makes it seem natural. If one of your team members is underperforming, they won’t feel the need to hide it from managers. Instead, they are more likely to approach their manager to ask for help. A culture of transparency also makes your team feel accountable for the business’s success, which drives them to work harder.
Get the right software
The right staffing software is crucial in creating transparency in your organization. With Jobscience’s staffing software platform, you gain insight into each sales reps’ performance; for instance, how many placements each person made and what other activities they spend time on that are or are not contributing to success. You can also collaborate on calendars so everyone has visibility into one another’s activities throughout the day. Moreover, since the software is accessible from the cloud, you can download an app to view the data from anywhere. It doesn’t get more transparent than that. On the other hand, if 100 percent openness of data and schedules isn’t what you’re looking for, you can set limits on what your team can see.
Extend the favor to clients
Transparency shouldn’t just be an internal strategy. You should extend this approach to your interactions with clients as well. When you receive a job order that your team doesn’t have the expertise to fill, be upfront about it. If you want to win extra points, refer the client to another company that specializes in the kind of talent they’re looking for. Not only have you helped your organization save valuable time and energy, but you have also done the same for the client. In addition, you should take steps to be a more transparent organization. Use social media profiles to maintain closer relationships with potential clients and feature images of your leadership to put a more personal face on the company. You may even consider sharing job placement reports generated by your staffing software.
Embracing transparency is more than just a philosophy – it’s also a strategic business decision. Open communication is simply good business, especially when you have the right staffing tools to back it up.
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