JobScience

Mobile tools for staffing agencies: Finding candidates on the go

Sabine Gillert Market Trends, Products & Technology

Walk outside and see how long you go without seeing somebody on their phone. Many staffing agencies recognize the proliferation of mobile devices, but they often only acknowledge the candidate side of the equation. It's true that an increasing number of job seekers use their smartphones and tablets to research positions and begin applications – Pew Research Center found over a quarter of applicants did so in 2015 – but new technology is not just for candidates. Recruiters could also benefit from the features mobile computing tools offer.

Staffing agencies must respond to these mobile audiences with communication solutions that are just as convenient and flexible as the devices used by candidates. Providing recruiters with mobile tools should improve the speed, visibility and simplicity of important staffing tasks while demonstrating an organization's commitment to consistency and availability.

The future of the deskless office
Desktop computers have been a standard business asset for decades, but it may not be long until offices do away with them – and traditional desks won't be far behind them. Fast Company shared expert opinions on what the office of tomorrow would look like and the answers were greener, more open and built around mobile tools.

New tools allow staffing agencies to take business outside. New tools allow staffing agencies to take business outside.

Businesses use mobile devices for the same reasons consumers do. The technology is very handy and it allows managers and employees to perform tasks at their convenience instead of having to run back to their desks. This allows for better time management and less mistakes caused by delays. Because of these advantages, Gartner predicted smartphones and tablets will perform 50 percent of all online activities by 2018.

The Gartner research went on to predict the oncoming prevalence of mobile will lead to the mass adoption of wireless connections in office spaces. This also means more ERP and CRM software developers will build products with mobile performance in mind. As most industries shift away from traditional offices and methods of doing businesses, staffing agencies have to explore the benefits of innovation or be stuck in the past.

Speaking with mobile candidates
Eager candidates will use mobile job boards and staffing apps when they want to jump on open positions. Smartphones allow users to perform activities as soon as they recognize opportunities. Of course, they won't see immediate results if staffing agencies aren't ready for questions and requests.

Recruiting Daily said a lack of communication was one of the primary reasons some candidates have a mistrust for staffing agencies. Jobseekers are tired of waiting by their phone for a response or limiting interactions to certain inconvenient times. Mobile tools allow organizations to provide the availability necessary to appeal to audiences that demand information.

Mobile recruiting tools help agency representatives take action on leads, respond to inquiries and send important information to candidates in the moment. Systems should offer automated workflows to make users aware of what action needs to be taken and when, while mobile benefits prevent data and opportunities from being lost to inaction.

Staffing out in the world
Candidates also dislike when staffing agencies don't seem to recognize them as individuals. Many organizations turn to CRM solutions to build consistent candidate records for personalization. When this recruitment software is available on mobile devices, users can update datasets whenever they speak with potential talent or employers.

"Users can update datasets whenever they speak with potential talent."

To find skilled workers, organizations must leave no stone unturned. This means utilizing modern search channels like online job boards and social media and also bringing new ideas to traditional options. Sometimes there's no replacement for meeting candidates in person. Job fairs and sit-down meetings allow jobseekers to look recruiters in the eye. The ERC human resource organization said informal meetings are becoming more common, so agencies should have solutions in place to quantify less-structured interactions.

Not only can mobile recruiters capture the details of sit-down meetings and casual conversations in convenient tools, but staffing software available on smartphones provides them with important information. Employees meeting candidates out in the real world will have access to data to answer questions and pose a few of their own. This ensures candidates hear consistent information from the initial handshake.

Simple mobile staffing software
When it comes time to create usable data from casual conversations, blank talent profiles and other automated solutions can help recruiters fill in values. Wired magazine said the key to Google's innovative recruitment process is consistent open-ended questions so they can compare the uniqueness of each answer.

It's important the software dashboards displayed on mobile devices are intuitive for users. Digital staffing solutions should help guide mobile recruiters through the data collection process. The easier it is to use the talent management software, the less likely staffing professionals will miss an important piece of information.

Even though mobile devices are quite popular, there is bound to be some resistance to any change in operations. Staffing agencies should meet with their employees to see how they want to use mobile solutions. This will help decision-makers find the software necessary to satisfy future demands.